Márcio Florindo

• Designed and built a 3-layer AI tooling system (31 commands, 14 skills, 7 agents) shared with the team as reusable documentation infrastructure, with a generic version in development for broader adoption
• Built a GitHub bot that delivered weekly PR digest cards to Google Chat, helping the team surface stalled reviews and triage work more effectively
• Led the Cloudflare One product rename project: coordinated updates across 695 files and 4 products in 3 days, built reusable tooling and a playbook now used by other writers
• Wrote cross-product connectivity documentation covering 11 tunnel and connector options — comparison tables, decision matrix, and compatibility matrix — published at two locations via a shared partial
• Built a data-driven Magic troubleshooting guide from customer supportability reports, with case deflection measurement in progress
• Presented AI documentation tooling and content strategy to engineering and product leadership audiences
• Revamped 400+ documentation pages to align with a new dashboard Information Architecture
• Collaborated with engineering and product teams to translate complex technical concepts into user-facing documentation across networking, security, and cloud infrastructure

• Social media presence and management
• Press and media relations

• Co-founder of Quebrar o Silencio, the first NGO in Portugal to help men who are victim of sexual violence
• Press and media relations

• Covered technology news, trends, and emerging innovations
• Conducted interviews with industry experts and thought leaders
• Researched and wrote in-depth articles on complex technical topics
• Developed expertise in translating technical information for general audiences

Bachelor's in social communication, major in journalism.